L'édition de cet ISBN n'est malheureusement plus disponible.
Afficher les exemplaires de cette édition ISBNLes informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
"Who else has led customer loyalty for five major U.S. corporations? Jeanne Bliss has an uncommon background, blending her passion for customer experiences with her ability to cut through organizations and get the job done. Business leaders would be wise to understand Jeanne′s approach to know how they can either enable or hinder the process. And those from throughout all parts of the organization will find the proven approaches to drive change that′s eluded them in the past."
Jean–Philippe Courtois, president, Microsoft International, senior vice president, Microsoft Corporation
"The connection of customer care in a single C–level authority is an emerging discipline of the early 2000 decade but Jeanne Bliss is already firmly in place as its oracle who can make it actionable as a major economic value–added."
Mack Hanan, best–selling author, Consultative Selling, and CEO, the Grey Matter Group Inc.
"Talking about customer service is one thing; having it in your DNA is another. Chief Customer Officer provides refreshing and needed advice for organizations that say they′ve committed to customer loyalty but don′t seem to make any progress."
Wim Elfrink, senior vice president, customer advocacy, Cisco Systems Inc.
"Before you go around the block one more time trying to drive ′customer focus,′ read Chief Customer Officer cover to cover. Jeanne Bliss gives you the tools, the tactics, and the real–world support you need to finally drive change across your company."
Daniel J. Bishop, president and founder, The Maids International, Inc. The Maids Home Services
Different divisions and departments in corporations can fail to communicate and act as a team they create silos instead of a superior customer experience. Jeanne Bliss shows in stark detail how profits suffer when businesses focus on their organizational charts and not their customer relationships.
This book provides leaders the tools and information they need to overcome organizational inertia and deliver a meaningful customer experience. The author includes diagnostics to determine if a company s core strengths, metrics, and systems improve or harm customer relationships. With all these tools, leaders can address the organizational challenges they face with an exhaustive review of the Chief Customer Officer role and an evaluation to determine the right solution for their culture and company.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
Frais de port :
EUR 2,76
Vers Etats-Unis
Description du livre Hardcover. Etat : new. Brand New Copy. N° de réf. du vendeur BBB_new0787980943
Description du livre Hardcover. Etat : new. Buy for Great customer experience. N° de réf. du vendeur GoldenDragon0787980943
Description du livre Hardcover. Etat : new. New Copy. Customer Service Guaranteed. N° de réf. du vendeur think0787980943
Description du livre Etat : new. N° de réf. du vendeur FrontCover0787980943
Description du livre Hardcover. Etat : new. New. Fast Shipping and good customer service. N° de réf. du vendeur Holz_New_0787980943
Description du livre Hardcover. Etat : new. New. N° de réf. du vendeur Wizard0787980943
Description du livre Hardcover. Etat : New. N° de réf. du vendeur Abebooks285829
Description du livre Etat : new. Book is in NEW condition. Satisfaction Guaranteed! Fast Customer Service!!. N° de réf. du vendeur PSN0787980943
Description du livre Etat : New. New. In shrink wrap. Looks like an interesting title! 1.21. N° de réf. du vendeur Q-0787980943